FAQs

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, and Discover via PayPal. You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order.

How fast will I receive my order?

You should typically receive your order within 5-9 business days.

Can I change or cancel my order after it has already been placed?

We want you to be completely satisfied with your purchase. However, since we try to turnaround your order in a timely manner, it might be difficult to catch the changes before your items are shipped. If you have a change, please contact us at orders@craftandgrowler.com, and we’ll see if we can help. If your order has already shipped, we’ll send you instructions on how to return it.

What is your return policy?

We want to make sure you are completely satisfied with your purchase, so you may return or exchange unused (no exceptions) items within 15 days of the date of purchase. If you need to return an order, simply email orders@craftandgrowler.com and request an item return form. Please include your order number found on your packing slip or in the order confirmation email received when the order was placed. Exchanges must be for items of equal or lesser value. Return shipping charges are the responsibility of the customer, unless the return is due to a defective item or shipping error made by Craft and Growler.